Our Partner & Developer boards on the community are moving to a brand new home: the .dev community forums! While you can still access past discussions here, for all your future app and storefront building questions, head over to the new forums.

Shopify webhook not working

Solved

Shopify webhook not working

Petro_P
Shopify Partner
21 4 3

Hi, I've createdSHOP_UPDATE webhook and tried to edit my shop, however, the hook is not triggered, I did not receive any data to my endpoint(i checked access logs on my web server, there is nothing).
First I tried to create it with a REST API, it was created and I successfully received it in a list of hooks (Endpoint).
But it did not work, then I tried to delete it and create a new one with Graphql mutation - the same result - it's created but never triggered(i tried to edit everything in my shop, from name to street and country).

I tried multiple URLs(webserver URLs, no luck).
So I decided to create some other hook, PRODUCTS_UPDATE and you know what? it's not triggered, could you help me?

mutation {
webhookSubscriptionCreate(topic: PRODUCTS_UPDATE, webhookSubscription: {
callbackUrl: "https://mysurl.com",
format: JSON
}) {
userErrors {
field
message
}
webhookSubscription {
id
}
}
}

here more info(ID is a real one)

    "id" => 721538809909
    "address" => "https://mysitehere.com"
    "topic" => "products/update"
    "created_at" => "2019-11-15T11:33:07-04:00"
    "updated_at" => "2019-11-15T11:33:07-04:00"
    "format" => "json"
    "fields" => []
    "metafield_namespaces" => []
    "api_version" => "2019-10"
    "private_metafield_namespaces" => []

 

Loyalty and Rewards + Referrals app- Skymars Loyalty
Accepted Solution (1)
Petro_P
Shopify Partner
21 4 3

This is an accepted solution.

Fixed this problem

It was related to this issue - https://community.shopify.com/c/Shopify-APIs-SDKs/Webhook-registered-but-not-fired/td-p/516160

 

SSl certificate not trusted by some browsers, fixed by adding fullchain.pem to NGINX config on my websever.

Loyalty and Rewards + Referrals app- Skymars Loyalty

View solution in original post

Replies 2 (2)

Petro_P
Shopify Partner
21 4 3

anyone? )

Loyalty and Rewards + Referrals app- Skymars Loyalty
Petro_P
Shopify Partner
21 4 3

This is an accepted solution.

Fixed this problem

It was related to this issue - https://community.shopify.com/c/Shopify-APIs-SDKs/Webhook-registered-but-not-fired/td-p/516160

 

SSl certificate not trusted by some browsers, fixed by adding fullchain.pem to NGINX config on my websever.

Loyalty and Rewards + Referrals app- Skymars Loyalty