Status change with no change in updated_at

Shopify Partner
3 0 1



We are syncing orders through the api, based on updated_at. We have seen some cases where the order is updated in our system, all data are synced correctly except from the order financial status. This could sound like a bug on our side, but we sync 1000+ order pr hour, where there is no problems. In a limited investigation, we see this case in ~ 5/10000 synced orders.


So my question is, is it possible for app's, like gateway integrations, to change the financial state without change the updated_at timestamp?


In additions to the above question, and if true, would a webhook fire on a financial state change without a change in updated_at?


Thanks in advance

Reply 1 (1)

Shopify Staff (Retired)
624 104 188

Hey @Mads-Storebuddy 


It is not possible for any app or any source to update the financial_status attribute of an order without updating the "updated_at" attribute as well.


If you are listening to the Webhook topic of "order/update", a webhook event from Shopify will fire off anytime an order has its "updated_at" attribute changed. 


To learn more visit the Shopify Help Center or the Community Blog.