Unable to get collection_viewed customer event to fire

[rshopshear]

I have set up and subscribed to several events that work fine. I am trying now to get collection_viewed to work.

I can receive all of the checkout started, info submitted, etc. For context, when it fires, it will add a cookie, IP address ,etc. 

Following similar example:

analytics.subscribe("collection_viewed", event => {

const collection = event.data.collection;
const collectionTitle = collection.title;

track.view_collection({
_source: some source,
shop_name: 'shop name',
collection: collection title
});
});

Is there a way to tell if the event is firing or not?  I have tried this on accounts with Shopify Plus and without. The customer events work fine on either one. 

[Liam]

Hi Rshopshear,

There are a few ways you can debug this event to see if it's firing or not. Here are a few methods you can use:

1. Using the browser's console: You can use console.log statement to print out the event data. This will give you a clear idea about whether your event is firing or not. For example:

analytics.subscribe("collection_viewed", event => {
 .log(event);

  const collection = event.data.collection;
  const collectionTitle = collection;

  track.view_collection({
    _source: some source,
    shop_name: 'shop name',
    collection: collection title
  });
});

2. Using the Network tab in developer tools: You can monitor the network requests in your browser's developer tools. If the event is firing, you should see a network request being sent to the server.

3. Using a debugging tool: If you're using a tool like Google Tag Manager, they often have a debug mode that you can use to see if events are firing.

4. Checking server logs: If you have to server logs, you can check if the event data is being received on the server side.

Remember, the collection_viewed event is available on the online store page and logs an instance where a buyer visited a product index page. Make sure you're correctly navigating to a collection page for the event to trigger.

Try out the above and let us know if you're still seeing an issue - hope this helps!

[Anonymous]

@Liam  

I am also facing the serious issue with checkout_complete it many cases not trigger.

https://community.shopify.com/c/shopify-discussions/shopify-app-pixel-standard-event-not-working-tri...


https://shopifypartners.slack.com/archives/C4E5GV5U4/p1710851344762119

[colarosa_]

Customer Events:
https://youtu.be/CnLOo7qfB74?si=YI-4HiMXLQjQ4l8i

Customer Events - consent mode

https://youtu.be/B9M8tg1djFI?si=jF8mRCp7h_H7zgKQ