Uninstall Webhooks are not getting triggered

EstoreAutomate
Shopify Partner
22 0 1

Hi,

 

From the past couple  of days, the webhooks are not getting triggered to our couple of our apps. But it is getting triggered for our other app. We even checked the SSL certificate and it seems to be valid. Not sure what went wrong with the uninstall webhooks

Can any one please help me to fix this? 

Replies 2 (2)

_JB
Shopify Staff
836 100 222

Hey @EstoreAutomate,

 

Have you tried querying the webhook endpoint on a shop to ensure the webhook subscription is active? If you do this and the webhook doesn't appear to exist, it's possible your app stopped responding at one point so Shopify deleted the webhook. Did you have any downtime on your webhook domain recently?

 

If you provide the name of the app, I can install/uninstall it on my test store and let you know what I see in the logs for webhooks.

JB | Solutions Engineer @ Shopify 
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EstoreAutomate
Shopify Partner
22 0 1

Hi @_JB ,

 

Here is our domain name - estoreautomate.com

And our app names are Data Export and Report pundit.

 

By mistake I have opened two threads. We can close this thread and you can help us through this below thread.

Link to the other thread