Uninstall Webhooks are not getting triggered

EstoreAutomate
Shopify Partner
21 0 1

Hi, 

 

From the past couple of days two of our apps are not getting triggered by the Uninstall Webhooks. But our other products are getting triggered by the uninstall webhooks. We even checked the SSL certificate and it seems to be valid. Not sure what went wrong with the webhooks for those Products.

Can any one please help me to fix this?

 

 

Replies 9 (9)
richard-penner
Shopify Staff
Shopify Staff
19 2 6

Hello @EstoreAutomate – sorry to hear you're having trouble. We have seen some partners having issues with SSL certificates, so I'd like to double check your certificate to start out. Can you either post the domain here, or send me a message with it?

To learn more visit the Shopify Help Center or the Community Blog.

EstoreAutomate
Shopify Partner
21 0 1

Hi @richard-penner 

 

Here is our domain name - estoreautomate.com

And our app names are Data Export and Report Pundit.

 

Let me know if you need any other informations.

richard-penner
Shopify Staff
Shopify Staff
19 2 6

Hi @EstoreAutomate – I looked up some of the domains in your webhook subscriptions. Strangely, if I try to access them with the curl utility, I get a certificate error. But if I put them into my browser it works. This might be a hint that something about the certificate is problematic.

To learn more visit the Shopify Help Center or the Community Blog.

Nulls
Shopify Expert
4 0 0

Hi,

Just re-download your cert from the provider and replace the CA-bundle file then restart your server.

kmetric
Shopify Partner
3 0 0

our app, seen to be the same issue.

 

Other webhooks still working fine, only this topic facing issue

app/uninstalled

Please help to check

 

My app: https://apps.shopify.com/kmetric-analytics-platform

our API: https//api.kmetric.io

richard-penner
Shopify Staff
Shopify Staff
19 2 6

Hi @kmetric – I found something similar in your records – if I try to access the URL you posted with the curl utility, I see a certificate error, however in the browser it works.

To learn more visit the Shopify Help Center or the Community Blog.

Gregarican
Shopify Partner
1033 86 282

Yeah, out of curiosity I tested the site's SSL and an intermediate cert up the chain expired 10 days ago.

 

https://www.sslshopper.com/ssl-checker.html#hostname=estoreautomate.com

 

richard-penner
Shopify Staff
Shopify Staff
19 2 6

One other important note for everyone here: the system that triggers the app/uninstalled webhooks appears to be more sensitive to SSL certificate validity than the system that sends all other topics.

To learn more visit the Shopify Help Center or the Community Blog.

pauldowman
Shopify Staff (Retired)
Shopify Staff (Retired)
8 2 4

I think this article describes the issue and a possible fix: https://www.agwa.name/blog/post/fixing_the_addtrust_root_expiration

 

We will also look into being able to accept this cert chain from all systems.

To learn more visit the Shopify Help Center or the Community Blog.