Solved

Webhook failing

Roop
Shopify Partner
4 0 1

I have created a custom app for a store and getting error via email from shopify regarding webhook is failing. 

webhook_failing_1.png

as per this error the webhook is failing deliveries on this address
https://wonderkind.ca/wonderkind-app/send_email.php
but this file doesn't exist anymore and I tried using checkout/create webhook previously and tried using that in that this file but I already deleted this file and as well as webhook from store's backend days before. 

But I m still getting tis email that webhook is failing.

webhook_failing_2.png

 I created order/payment webhook but used it in another file and that is working fine. But the previous webhook is already deleted from backend. 

webhook_failing_3.png

Can anyone help me and let me know why I m getting this error from shopify even if no webhook for that address actually exist in backend of store.

Accepted Solution (1)

cdarne
Shopify Staff
30 5 14

This is an accepted solution.

Hello,

 

I think the most likely reason this is happening is because the endpoint was removed before the webhook subscription in the Shopify admin. Probably some webhooks were sent to the endpoint that didn't exist anymore. And as failed webhooks are retried regularly for ~2 days, this is the reason you get this email warning. It is safe to ignore those emails as:
- they'll stop after the retry period (2 days)
- it does not affect the other webhook subscriptions that you still have in place


I hope this helps you!

 

Regards,

 

Cedric | Developer @ Shopify

To learn more visit the Shopify Help Center or the Community Blog.

View solution in original post

Reply 1 (1)

cdarne
Shopify Staff
30 5 14

This is an accepted solution.

Hello,

 

I think the most likely reason this is happening is because the endpoint was removed before the webhook subscription in the Shopify admin. Probably some webhooks were sent to the endpoint that didn't exist anymore. And as failed webhooks are retried regularly for ~2 days, this is the reason you get this email warning. It is safe to ignore those emails as:
- they'll stop after the retry period (2 days)
- it does not affect the other webhook subscriptions that you still have in place


I hope this helps you!

 

Regards,

 

Cedric | Developer @ Shopify

To learn more visit the Shopify Help Center or the Community Blog.