Webhook failures

Shopify Partner
12 0 3

Anyone else faced massive Webhook failure on 6th Oct around 17:00-18:00 UTC?
Around 50% of my eventbridge webhooks (product & orders) failed for a period of about 3-4 hours, 
All subsequent retries were successfull without any intervention from my end.

Would like to understand if this was a Shopify issue, and do I need to take any measures from my end.

Reply 1 (1)

Shopify Staff
2968 460 610

Hi @Sherki 


I can confirm that we had an issue with webhooks yesterday on the platform around that time. There would have been a status page up at that time on www.shopifystatus.com. This has since been resolved! 


If you ever have concerns about issues on the platform please don't hesitate to reach out to our authenticated support team through our Shopify Help Center or through your partner account. 

Shay | Social Care @ Shopify 
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