Webhook is not delivered for a subdomain of a domain that is pointing Shopify store

[andrew134]

I'm the owner of the domain that is pointing to the Shopify store:

https://garrellassociates.com/

I created a subdomain:

https://acad.garrellassociates.com/

and then I created the hook endpoint:

https://acad.garrellassociates.com/hook

When I visit this URL manually I see an entry in the access_log file (Nginx), but when I added this URL to webhooks and I requested a test notification then I didn't get any message and there is no mention of this connection in my HTTP access_log.

To check my configuration I used:

https://requestbin.com/

and my hook is delivered (when requestBin app is used).

- What is wrong with my configuration?

- Why I didn't get any email notification about the undeliverable hook?

[Alan]

Hey @andrew134 - definitely odd, thanks for getting in touch. One reason you may not have received that undeliverable message is that it could be possible we did receive a response back from your endpoint but it wasn't logged in the garrellassociates.com records. 

On our end, if you can provide a timeframe of when the last time you tried sending out a test notification (date/time) I can use that information to see if we received a successful response back in our logs or if there is something further information I can share. 

Hope to hear back soon - we don't monitor the forum 24/7, but do try to get back in touch when we can for issues like this. Speak soon!

[andrew134]

04:01PM-04:02PM (right now) - 3 hits "send test notification" for:

Order payment

https://acad.garrellassociates.com/hook

JSON

@Alan