Webhook products/create not firing

[caioteixeira]

Hi there!

I've correctly configurated an webhook for the topic "products/create" using api version "2023-01" ( and others too ) but it doesn't seem to be firing. 

I already check the following:

• Event topic: correctly registered.
• Ssl certificate: correctly configurated.
• Webhook address: ok here. ( already check if it's public too )
• Version: tried everyone that is available.
• Also I made a direct request via curl and it worked perfectly

Does anyone have any idea how the problem is occurring?

[Liam]

Hi Caioteixeira,

If the request is working with curl but not via a webhook that does sound strange but there's some other ways to troubleshoot this.

• Are you seeing any notifications coming in regarding webhook delivery attempts from the Shopify admin, under "Notifications" in the "Settings"?
• Check your server logs to see if there are any incoming requests from Shopify. If you see any, check their HTTP response codes and the response body.
• Ensure that your endpoint is correctly processing the payload that Shopify is sending. If there is an error processing the webhook payload, this could result in the webhook not appearing to fire.

Try the above and let us know if you're still running into issues and we can look deeper into this. 

[caioteixeira]

Hi Liam, 

Thank you for your answer.
I tried what you said and:

• In "Notifications" there's not a section about "webhook delivery attempts". The path that I looked is https://admin.shopify.com/store/MY-STORE/settings/notifications
• I already check my server logs and only has information when I try with curl.
• The endpoint is correctly configurated.

Do you have another idea?

[caioteixeira]

If it could help, my app id is 37690474497. Are you able to see the logs?

[test1000]

i have a same issue.
`products/create` webhooks are fired, but `404 not found` is displayed in delivery details.
`app/uninstalled` is not fired at all.
everything works fine with curl