Webhook timeout - Shopify can't connect with my server

Webhook timeout - Shopify can't connect with my server

a-wagdy
Shopify Partner
3 0 0

Hello,

 

All webhooks to my application have a status of 'Timeout'.

 

This issue started occurring after June 7, 2024

 

Below is the debugging I performed:

 

 

- Shopify doesn't reach the webhook endpoint at all. The Nginx logs don't have any record of a request being made to my webhook URL.


- I disabled the firewall and removed security headers from the Nginx configuration.


- I could directly call the endpoint using Postman without any issues.


- I tried using an Ngrok URL for the webhook, and it worked.

 

Were any changes made recently to Shopify webhooks? Did Shopify block webhooks specifically for my domain?

 

This is urgent. Please help.

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