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Webhooks defined in TOML, showing in admin, do not fire

Webhooks defined in TOML, showing in admin, do not fire

DidrikBirkemalm
Shopify Partner
1 0 1

Hey all!

 

I am completely new to developing apps in Shopify and have been looking through the docs for quite some time. I am registering webhooks to publish to a pubsub-resource, and they are well defined in the newest version of the app. I am listening for orders/create and products/create but for some reason there are zero messages going to my pubsub. Have followed the guide letter by letter but still can't get it to come through.

 

DidrikBirkemalm_0-1723807001645.png

 

Any ideas would be lovely as my timeline is getting shorter and shorter...

 

Thanks a lot!

Reply 1 (1)

Liam
Community Manager
3108 344 910

Hi - are you still seeing this issue? If so, some things you can try are:

 

1. Verify if the webhooks are being received by checking the server logs. 
2. Ensure that the webhook subscriptions are correctly set up. Confirm the Subscription ID and check if the webhooks are active in the Partner dashboard.
3. Look for any error codes in the Webhook analytics section of the Partner dashboard. Common errors like 502, 429, 422, 408, or 500 can provide insights into what might be going wrong.

Liam | Developer Advocate @ Shopify 
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