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Webhooks not sending data

Webhooks not sending data

GeorgianaCG
Visitor
2 0 0

Hello,

We have 2 webhooks in place (configured from the admin panel of our store) and they just stopped working since yesterday.

We check our end for error and came to the conclusion that everything is fine. 

After looking over similar questions, we checked our SSL certificate(using multiple checkers and even forcefully renew it), but with not luck.

Did anyone encounter this problem recently? Is there anything else we can check to make sure is not a problem on our end?

Thanks,
Georgiana

Reply 1 (1)

mrad
Shopify Staff (Retired)
63 10 15

Hi Georgiana, 

It's possible that your app may not have responded to the webhook deliveries, causing your subscription to be deleted. Could you please DM me info on your webhooks (shop id, subscription id, webhook ids) and I can take a look for you

mrad | Developer @ Shopify 
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