Webhooks Test Notifications working fine, but live data does not work

Shopify Partner
6 0 1

Are there some obvious things to check when trying to get webhooks running?

My Test Notifications webhooks work fine, but live data webhooks are failing.

Any suggestions to troubleshoot are welcome.


Other API operations are running normally.


Joel Aiken


Replies 2 (2)

Shopify Staff
1829 269 406

Hey @Joel_Aiken1,


Any progress on this one? Services like https://webhook.site/ are useful for debugging webhooks.

Scott | Developer Advocate @ Shopify 

Shopify Partner
6 0 1

Pretty sure the problem is my server's SSL needs to have TLS ver 1.2

I believe this requires making changes in the server's registry, something I have always avoided.

My server   (a Windows 2012 server) is hosted at Rackspace and my next step is to contact Rackspace to see if they can make this needed TLS edit

I'll report back here if I solve the problem.