When does the customers/redact webhook send?

[btdrawer]

Hello,

I've recently been trying to test the mandatory GDPR webhooks, and based on the description of `customers/redact` I'm a little confused as to when it is supposed to be sent. If I make a deletion request on a customer's behalf, is the webhook sent immediately or in 10 days? I am pretty sure it was being sent immediately last week when I started testing this, but seems to have stopped now.

If anyone knows what the correct behaviour is please let me know. Thanks.

[Visely-Team]

The webhook should trigger as soon as you hit delete.

[ali42]

[post redacted]

[btdrawer]

Thanks very much for your reply!
 
It appears that the webhook is currently not being sent. I have all 3 GDPR webhooks going to the same endpoint, currently, but the only payloads I ever seem to receive are for `customers/data_request`; as far as I can tell, nothing is coming back for `customers/redact`. Do you (or anyone else who may be reading!) have any idea why this may be?

[Visely-Team]

That is odd. If you are positive that there are no flaws in the logic and setup, you might want to reach to Shopify directly. We are getting our customer/redact requests.

[btdrawer]

Update:

It turns out that the webhook is, in fact, sent after 10 days, when the deletion request is fulfilled. I had some webhook payloads come in today.