when submit an orders it doesn't create a record on my shipping system

ahmedRizk
Shopify Partner
4 0 0

I have created partner account to create app for my shipping company I have my own shipping system and I make the integration with Shopify but now I have a problem while app review. any time they create an order it doesn't appear in my system, the  system doesn't receive any request from Shopify I have reviewed my code but I didn't found the fault.

Replies 6 (6)

Liam
Shopify Staff
2731 299 769

Hi AhmedRizk,

 

Can you see if the Shopify API is sending an API call to your system when an order is made?

Liam | Developer Advocate @ Shopify 
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ahmedRizk
Shopify Partner
4 0 0

No it doesn't send any request the requests i see is install and uninstall app

Liam
Shopify Staff
2731 299 769

Are you using the order create webhook to get order info?

Liam | Developer Advocate @ Shopify 
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ahmedRizk
Shopify Partner
4 0 0

if you mean yes i use it,

Route::any('webhook/order/created', [WebhooksController::class, 'orderCreated']);
 
Liam
Shopify Staff
2731 299 769

Is the webhook not firing when an order is made, or is it firing but not being accepted correctly by the shipping company?

Liam | Developer Advocate @ Shopify 
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ahmedRizk
Shopify Partner
4 0 0

the webhook isn't firing, i log a message in the first line of action but when i check the log i found nothing 
also in my shopify app api access there is no request to create order 
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