Can you remove carrier information from shipping confirmation emails?

9 0 1

I'm wondering if you can remove who the carrier is from the shipping confirmation emails sent to customers after order fulfilment. I use Oberlo, and I also use ParcelPanel as my tracking app. When my confirmation email is sent out, it shows the tracking number and the carrier - is there any way I can keep the tracking number shown, but remove the carrier, as I am dropshipping.


Thanks in advance!

Replies 3 (3)
Shopify Expert
1740 55 261

Hi @Conzo1000 


Without the carrier information, how customers see the tracking information? We Help Shopify Dropshippers
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9 0 1

I get that, I realise it doesn't make much sense - but I was wondering if there was a way to still have the tracking number in the email, but remove who the carrier is. So, for example, the tracking number would still show, but it wouldn't show that the carrier was 'Chinapost' or 'Yunexpress'.

Shopify Partner
13 0 1

Hi Conzo,

When you fulfill an order in Shopify or Oberlo, you can just enter a tracking number without the carrier name. So your customer won't know the shipment is from a Chinese carrier.


I recommend you install Track123 Order Tracking App. And enable the replace URL feature. Which will auto-replace the tracking URL of the tracking number to your branded tracking page. Hope this helps.