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Dropshipper cancelled order. How to process refund?

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Taj29
Excursionist
42 3 9

My dropshipper cancelled an order due to fulfillment issues. The customer paid with amazon pay. The dropshipper refunded my portion. When I log into Amazon Pay, under the Action section of the transaction it says Refund. I can't click a button or do anything in Shopify or Amazon. So has the refund already been processed or do I need to do anything else? 

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Accepted Solution (1)

Accepted Solutions
DigitalArtisans
Shopify Partner
378 57 83

This is an accepted solution.

Hello @Taj29 !

 

You can refund to customer in Shopify.

 

1. From your Shopify admin, go to Orders.

2. Click the order that you want to refund.

3. Click Refund.

4. Enter the quantity of the items in the order that will be refunded.

5. The Refund total amount, not the Total available to refund amount, is updated, minus any shipping charges. You can manually edit the refund total.

6. If you don't want to send an email to your customer when you issue the refund, then uncheck Send a notification to the customer. This option is checked by default.

7. Click Refund to refund the customer's order

 

Hope this helps!

 

Thanks,

Digital Artisans

Hatim Ayoub | Designer | Developer
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted

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Replies 4 (4)
DigitalArtisans
Shopify Partner
378 57 83

This is an accepted solution.

Hello @Taj29 !

 

You can refund to customer in Shopify.

 

1. From your Shopify admin, go to Orders.

2. Click the order that you want to refund.

3. Click Refund.

4. Enter the quantity of the items in the order that will be refunded.

5. The Refund total amount, not the Total available to refund amount, is updated, minus any shipping charges. You can manually edit the refund total.

6. If you don't want to send an email to your customer when you issue the refund, then uncheck Send a notification to the customer. This option is checked by default.

7. Click Refund to refund the customer's order

 

Hope this helps!

 

Thanks,

Digital Artisans

Hatim Ayoub | Designer | Developer
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted
dropship_helps
Shopify Expert
1770 55 266

Hi @Taj29 

Refunded customer? 

Dropshippinghelps.com We Help Shopify Dropshippers
Hit Like If My Reply Helpful
Click Accept as Solution If My Reply Answered Your Question.
Taj29
Excursionist
42 3 9

Thank you. This worked. Shopify doesn't make this entirely clear. 

lalladin1
New Member
5 0 0

Hey I paid for a subscription this morning but cancelled shortly after realizing there is no real support. How can i pursue a refund for my $342?