Thanks in advance for the help! My business is roughly 60% Drop-ship, with the majority coming from 1 vendor. This vendor was OK at keeping everything in-stock pre-covid, so I never had a real problem with OOS orders. Lately, this vendor has been terrible at keeping their stock updated and it's embarrassing when I have to inform my customers an item is unavailable after they've ordered.
I'm looking for advice on how handle a scenario where a customer orders a product, then after relaying the order to a vendor, we find out the product is out of stock.