Hi there @Vick9423. If your store was not deactivated by you, but you can't access it, I would recommend speaking with our support team through this page here. I'm not able to look into your account details over the Community, but they would be able to review your account and share any available next steps with you. If you've received any emails about your account from Shopify I would also recommend replying directly to that email for more information.
You can contact a Support Advisor by following these steps:
Please let me know if you have any questions about those steps.
Hi there @Vick9423
I'm not able to look into your account over the Shopify Community so I wouldn't be able to say if your store is deactivated or the steps you would need to take to get it reactivated. If you deactivated the account yourself you should be able to reactivate it by logging in to your account and selecting a plan to continue (as long as it's within 2 years of when you deactivated it). If you are having trouble accessing your store I would recommend double checking your email account. Typically if there is an issue with your account you will be informed of any available next steps there. If you've received an email about your account it would be best to reply directly to it. That should go directly to the team with the most information to assist you.
If you can't find an email from us the next best step is to speak with our support team here. We don't have a direct phone number you can call, but if you're able to log in to your account you can follow the steps below to request a phone callback. If you can't log in to your account you can still continue to receive chat or email support.
If you're having trouble with these steps I'm happy to troubleshoot that with you. What happens when you go through these steps? When you say you aren't able to receive support do you mean that you aren't seeing the support options? I've double checked on my end and you should receive the following options if you follow the steps listed below. I've included a screenshot of what this should look like for you as well.
Steps to contact a Support Advisor:
Hello Erin I built a new store but It does my not shipping internationally, in the checkout I can see only United States and I've tried creating location to ship worldwide but it still shows only United States on Checkout please I need help because it is important to ship internally
Hi there @Vick9423. It sounds like you may need to set up some additional shipping zones to offer shipping internationally. You can add shipping zones following these steps here. That being said, I would recommend taking a look at this guide on setting up shipping in general so that you don't miss any important steps.
I also saw your recent reply that you have ticket numbers for your interactions about your two stores. For more information on your stores I would recommend waiting for our team to review them. They will get back to you as soon as they can on those tickets. If you have any additional questions it's best to reply directly to those tickets as it will go to the team with the most information to help you.
Hello Dropship_helps, me second store was deactivated again yesterday and I was told that it is under review and they gave me a ticket number but I still don’t have both of my stores back.
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