When should I change status to fulfilled?

Shopify Partner
4 0 0

My order process is:

1) Client places an order

2) I order the product from a partner

3) Partner sends the product to the client

Sometimes there are long periods between p. 1, p. 2. and p. 3

So, when I should change the status to Fulfilled?

Now I assumed, to set it when I receive information from partner, the product is shipped (p. 3)

But it means I see in Shopify a lots of Unfulfilled orders. It looks like I still have something to do, while I don't.

Should i set to fulfilled on step 3 like i assumed, or on step 2 - when I order the product from partner, and have nothing more to do?

Reply 1 (1)
Shopify Expert
1736 55 261

Hello @tomaszs 

When you get the tracking information can change the status as Fulfilled. 

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