Welcome to the Shopify Merchant Community. This is a safe, supportive, and informative space for Shopify merchants, Partners, and ecommerce enthusiasts worldwide. Whether you’re growing your business, exploring entrepreneurship, or delving into ecommerce, you’re in the right place.

By signing up for this forum, you agree to follow the guidelines below.

1. Be Kind, Respectful, and Authentic

  • Treat all members with respect and empathy, regardless of background, identity, experience level, or viewpoint.
  • Critique ideas, not people. Offer constructive feedback that helps others grow.
  • Harassment, threats, hate speech, trolling, discrimination, personal attacks, and abuse will not be tolerated.
  • Tailor each post to the discussion and focus on original, helpful contributions.
  • Do not impersonate Shopify staff or claim to be a Shopify Partner unless you hold the official Community rank. Inappropriate use of Shopify branding, including in avatars, may result in an immediate ban.
  • Each person is permitted one account. Multiple accounts used to manipulate votes, evade bans, or misrepresent activity will lead to suspension.
  • If an organization uses multiple official accounts, each username must include a distinct name and the organization’s name, for example, name_org.
  • When responding to requests on the Ask and Offer board, introduce your relevant expertise and clearly explain your proposed approach.

2. Keep the Community Organized and On-Topic

  • Create topics in the correct category, use accurate tags, and avoid reviving unrelated or outdated threads.
  • Keep discussions in public threads so others can find and learn from them.
  • App recommendations are allowed only on the Ask and Offer board. This applies to all apps, whether you own them, are affiliated with them, or have no connection to them.
  • If a discussion on another board calls for app recommendations, direct the member to the Ask and Offer board without naming, linking to, or promoting specific apps.
  • App troubleshooting is allowed only on the Shopify Apps board. Direct app troubleshooting questions posted elsewhere to that board.

3. No Spam; Add Genuine Value

Spam undermines trust and makes the Community less useful. Prohibited behavior includes:

  • Recommending or promoting apps outside the Ask and Offer board, even when an app is relevant to the question or the member explicitly asks for recommendations.
  • Promoting products, services, websites, or blogs outside the Ask and Offer board.
  • Copying and pasting the same content across multiple boards or topics.
  • Posting generic, templated, or AI-generated messages.
  • Contacting members privately without mutual consent or attempting to move conversations off-platform without first providing meaningful public help.
  • Posting irrelevant content unrelated to Shopify or ecommerce.
  • Manipulating likes, solutions, ranks, or other Community features through coordinated or deceptive activity.
  • Adding promotional links to third-party blogs, consultancy websites, or other external sites in replies.

App recommendations and service offers on the Ask and Offer board

When recommending an app or offering a service on the Ask and Offer board:

  • Explain how the app or service addresses the member’s specific needs.
  • Clearly disclose any ownership, employment, affiliate, or other commercial relationship.
  • Be transparent about fees or costs.
  • Provide useful, contextual guidance. Replies such as “I can help, contact me here” without a meaningful explanation will be removed.
  • Do not post contact information, such as email addresses, phone numbers, or WhatsApp details, or solicit contact in replies. Add those details to your Community profile bio instead.

App troubleshooting on the Shopify Apps board

Troubleshooting an app is allowed only on the Shopify Apps board. If a member needs help with an app on another board, direct them to the Shopify Apps.

On the Shopify Apps board, members and app developers may help troubleshoot apps the member already uses. Developers may link to official help desk or support resources when necessary to resolve a technical issue.

App recommendations remain restricted to the Ask and Offer board. Troubleshooting replies must not recommend installing, switching to, or purchasing an app.

AI-generated content is highly discouraged and will be removed.

4. Confidentiality, Privacy, and Store Access

  • Never request store admin logins or other sensitive credentials. Provide assistance publicly first.
  • If store access is necessary for troubleshooting, explain why and proceed only through official channels, such as collaborator access, after public discussion.
  • Do not share confidential information, intellectual property, or proprietary content unless you have explicit permission. Provide attribution where required.

5. Moderation and Reporting

  • Moderators may remove or edit posts, suspend or revoke accounts, exclude members from the Leaderboard, or take other necessary action.
  • App recommendations posted outside the Ask and Offer board, and app troubleshooting posted outside the Shopify Apps board, will be moved or removed. Repeated violations may result in account restrictions or suspension.
  • Depending on severity, violations may result in silencing, suspension, or an immediate ban.
  • Flag abuse, spam, or inappropriate content, or message @moderators to alert the Community team.
  • Private messaging is allowed only with mutual consent and after meaningful public discussion. Unsolicited or promotional private messages are prohibited and may result in moderation action. Private messages must not be used to bypass the app recommendation or troubleshooting rules.

6. Legal and Policy Disclaimers

Information in this forum is provided for informational purposes only and does not constitute legal, financial, or business advice from Shopify.

User content is not reviewed, vetted, or endorsed by Shopify and may not reflect current law or policy. Shopify expressly disclaims all liability relating to Community content.

7. Policy Updates

These guidelines may be updated at any time. Continued participation in the Community constitutes acceptance of the latest version.

For questions or clarification, please message @moderators.