I’ve a shopify post-purchase extension that offer clients a subscription, but when the custumer accepts the agreement term in the extension and finalize it, the extension insert the subscription product in the order but have an error creating contract:
subscription_contract_creation_error
A subscription contract could not be created for the add_subscription change with selling_plan_id 848658599
But I don’t see any error in my selling plans:
What could be the reason of this error?
Hey ThiagoMine,
Thanks for providing the error message and selling plan ID, that made it easier for me to find your HTTP requests in our logs. I’ll give you an update as soon as I make sense of what’s happening.
Cheers,
Jerome
Hey ThiagoMine,
In order to progress with the investigation, I would need to know the changeset payload that you’re applying for the order above (Batman as the one-time product, and Supplement as the subscription). Could you share this information with me please?
Cheers,
Jerome
Hi @J-ROM
I notice that I post the changeset as a image, to facility yor job I’m posting it in text:
{
“referenceId”: “0845b0b2c124809f67dec9688ebe30b3”,
“changes”: [
{
“type”: “add_subscription”,
“variantId”: “41620706557119”,
“quantity”: 1,
“sellingPlanId”: “848691367”,
“initialShippingPrice”: 2,
“recurringShippingPrice”: 5,
“discount”: {
“value”: 15,
“valueType”: “percentage”,
“title”: “15% off”
},
“shippingOption”: {
“title”: “Subscription shipping line”,
“presentmentTitle”: “Subscription shipping line”
}
}
]
}
Thank you ThiagoMine. The only surprising thing in this changeset is the selling plan ID. I was expecting 848658599 rather than 848691367 from what I saw in our logs.
I see some subscription contracts created recently. Does the post-purchase extension create the contracts successfully now? If not, is the problem intermittent or always happening for a given changeset?
Cheers,
Jerome
Hi @J-ROM
The subscriptions generated was made using other ways (product page), the problem persist and is not intermitent it happens always
