I developed a store which went live awhile ago so I was getting 20% comission on it. But recently, after some help and advice from me, the store upgraded to Shopify Plus to acquire new features, and now I notice my comission has dropped to 0%. Is there a reason behind this? In my “Referral history” it’s listed as “0% of recurring monthly subscription”.
Topic summary
A Shopify Partner reports that their commission dropped from 20% to 0% after the store they developed upgraded to Shopify Plus. Their referral history now shows “0% of monthly recurring subscription.”
Current Status:
- The partner attempted to contact Partner Support but encountered a technical issue
- After clicking “Contact Partner Support,” they only see “Select an organization from the list below” with no options displayed
- A screenshot was shared showing the empty interface
Resolution Attempt:
Another user provided a direct support link to initiate a conversation with Shopify Partner Support, as the standard support access method through the partner dashboard isn’t working for this user.
The underlying question about why Plus upgrades result in 0% commission remains unanswered and requires investigation by Shopify’s partner support team.
Hi Andy,
You’ll need to reach out to our partner support directly to investigate this - you can contact partner support via the “Support” tab in your partner dashboard.
Hope this helps,
Thanks - I actually tried that already but after clicking the “Contact Partner Support” button I just get a page that says “Select an organization from the list below” and there’s nothing underneath it
Is there an email or a live chat I can use instead? I came here because I couldn’t find anything.
Hi again Andy,
Can you try this link to start a support conversation:
https://help.shopify.com/en/support/topic-select/login-issue/contact/chat