1099-k form. The monthly gross revenue does not equal what shopify is reporting

I’m a bookkeeper who works with e-commerce store owners. I was having trouble with the Shopify 1099-K tie out with only one client in particular. What I discovered was that if a customer pays with a gift card, this is also not included in the Shopify 1099-K figure. It seems obvious now, but it took me a while to figure out as I haven’t seen that tip anywhere in the Shopify 1099-K help information. Maybe it will help you. I still have a difference even after downloading the CSV file that Rick suggests, but my difference is much smaller now.