This is absolutely, positively the most ridiculous thing I’ve EVER seen in my experience in ecommerce. My store with over $190,000 in registered sales, funding privileges, investors and a huge resell value was terminated recently for absolutely no reason at all! First of all, the trust and safety team of shopify are absolutely the most unprofessional and worst team I’ve ever seen, they keep ignoring me, support is not helping me at the very slightest, telling me that I should contact that safety team that doesn’t even respond. They even said a response wasn’t guaranteed. Mf if you wrongfully closed a store that someone worked 17 freaking hours per day on for months, you’ll freaking respond whether you want to or not. Not to forget to mention that my business is registered as an LLC and I have all of the proof that fully goes against the decision that the safety team and shopify made. I would like my store back please or else I have no option but to take you to court, as 4 stores of mine were completely closed wrongfully on top of this particular store I’m talking about.
Did you get them back?
Bro the truth is me and the I worked with before we bought the store so
originally it wasn’t ours but the guy I was working with decided to use it
a way to process payments for some rich guy so he can get a cut and I ended
up getting nothing even tho the Shopify is with my name and everything
which kinda sucks especially the life I’m going through right now I really
could use some help… how’s yours doing?
I am still persistently contacting Shopify customer service every day, hoping they will finally respond to my issue properly. Brother, this is not my first time dealing with this. In the first few weeks of opening my store, I encountered the exact same problem. Back then, I appealed, received a response from Shopify, and was asked to submit some documents, and my store was quickly restored after submission.
This time, it seems another Shopify team is handling the review. The email came from risk-operations@shopify.com, whereas last time it was from legal@shopify.com. Different teams might handle issues differently. Regardless, I am continuing to insist that customer service escalates my issue to the department that can actually resolve it.
In fact, my job is as a service provider, helping clients run websites and run ads. The company I work for is even a Shopify Plus partner, but we’ve never encountered such problems with our company’s account. Perhaps Shopify judges based on the scale of the business. For individual merchants on basic plans, Shopify’s attitude seems very arrogant. Even the customer service permissions for Shopify Plus are different. This is really very frustrating.