2 emails for order confirmation

Shopify Discussion

Topic summary

Main issue: Customers receive two order confirmation emails—one automated from the store and another default Shopify email (screenshot attached). The user wants to remove the extra Shopify email.

Context: Order confirmation is a transactional email sent after purchase; duplicates typically arise from overlapping notification settings or triggers from apps.

Suggested actions:

  • Shopify Admin > Settings > Notifications: Check for multiple order confirmation notifications enabled; disable any duplicates and ensure the correct template is selected.
  • Review third‑party apps (especially email marketing apps): Confirm they aren’t configured to send order confirmations in addition to Shopify’s.

Current status: Guidance provided for troubleshooting, but no confirmation of a fix yet. Discussion remains open with key next steps to verify notification settings and app configurations.

Attachments: An image of the duplicate Shopify email is provided, illustrating the issue.

Summarized with AI on December 15. AI used: gpt-5.
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when someone place an order in my page there’s an automated email that sends a order confirmation. But soon after that another email from Shopify also gets sends like the one i have attached here. Please help me remove that

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Hi,

This is Richard at PageFly - Shopify Advanced Page Builder app.

It seems like you’re encountering a common issue where multiple emails are being sent to customers after an order is placed. This can often be caused by overlapping email notifications or incorrect settings within your Shopify store.

Resolving the Issue:

Here are some steps to troubleshoot and resolve the duplicate email problem:

  1. Review Your Notification Settings:

    • Shopify Admin:
      • Go to Settings > Notifications.
      • Check if there are multiple notifications enabled for order confirmations. Disable any unnecessary ones.
      • Ensure that the correct email template is selected for order confirmations.

  2. Check Your Third-Party Apps:

    • Email Marketing Apps: If you’re using any email marketing apps, review their settings. Make sure they’re not configured to send duplicate order confirmation emails.
    • Other Apps: Check any other apps that might be interfering with email notifications.

Hoping my solution helps you solve your problem.

Best regards,

Richard | PageFly