2 part questions ~ Special order/SMS

Retail & Point of Sale
1

Has there been any new developments in Shopify or compatible apps for processing special orders?

I take special orders for prom season, I plan to use draft orders to manage these unless something has come along.

Seeing how my customer is a teen, SMS is vital. When the draft order is fulfilled, is there a way to automatically send a custom SMS to my customer that their order is in? Email is not an option

2

Hi @District1 ,

When do you need the SMS sent? After order is created, payment received, or order fulfilled?

3

The SMS would need to be sent to the customer once their tuxedo has arrived in the store.

4

@District1 Curious - have you considered using a preorder app to manage your orders?

We run one - STOQ for preorders and back in stock alerts - and you can configure your entire workflow to run seamlessly. The only limitation we have right now is sending SMS notifications for preorders, but that is in the works. With a preorder app, your workflow can be something like this -

  1. Customer orders from your store. They see a “Special order” button and details about delivery
  2. The order comes into admin with a scheduled date for delivery or it is placed ‘On hold’
  3. When you’re ready, fulfill the item in admin.
  4. Then, in STOQ, you can send a shipping update email. (SMS is in the works)