User has two Shopify stores under different email addresses and is experiencing authentication/access issues. They are seeking guidance on how to resolve access across both accounts.
Suggested action: treat this as an account-specific issue and contact Shopify Support directly. Steps: go to the Shopify Help Center, enter the concern in the AI chat, and continue until the “I still need help” or “chat with a support advisor” option appears to reach a human agent. Rationale provided: Support can review back-end account details and guide account access.
No troubleshooting steps, settings changes, or technical details were shared. No disagreement or alternative solutions noted. Status: unresolved in the conversation; outcome pending contact with Shopify Support.
Hi @MiskC
Since this is an account issue, I highly suggest that you reach out directly to Shopify support team so, they can further assist you with this concern. They have more knowledge regarding your back-end account so, they can guide you on how to access your accounts. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the “I still need help” or “chat with a support advisor” option appear.