I am getting this error: There was a problem buying shipping labels Review order details and try again. Shopify support chat help is not being answered by any advisor. Requested Shopify support callback, they disconnected the call before an advisor was on the line.

Hi, Everyone! We understand some of you are experiencing issues with purchasing shipping labels right now. Our developers are aware of these issues and are currently working on a solution. We will continue to provide updates to you here as we work to resolve this. Updates are also available via ou…

Thank you for responding. Do you know a customer service email or a portal where I can create a ticket? How are you contacting them? I’ve been using Shopify for years and never had an issue so this simply never came up.

Same issue. And chat will not respond to me, either. Also - requested a callback and the call disconnected before an advisor came on the line.

I am having this exact same problem. Just happened. Is there any fix??? We need to be able to print labels to ship out orders… this is costing our business.

I am getting the same. Cannot get through to Help Desk.

Same problem on our end. Tried UPS and USPS with the same error. Not sure we have tried to ship anything over the weekend, but we just noticed 5 minutes ago. (Monday Morning)

I am having the same issue this morning. Unable to get through to Help Desk.

Same issue for me. Possibly a Shopify outage this morning?

Sounds like they are hopefully aware and working on the issue, fingers crossed!

I’m getting the same in Canada with Canada Post

2022-01-31: Unable to purchase shipping labels

Shopify Discussion

MeredithJ January 31, 2022, 4:00pm 10

I have this same issue today out of no where. It usually fixes itself quickly but it has now been about an hour. I also can’t get on a chat as that function is not working on Shopify either.

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2022-01-31: Unable to purchase shipping labels

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