2023-02-23: Outage: Error 1016 when logging in

Shopify Discussion
1

Hello, my free trial ended so I need to sign up for a plan. When i try to log in to do that, I get cloudflare Error 1016.

Any help would be appreciated, thanks!

2

Shopify’s Appbridge is redirecting to a domain (apps.shopify.com) that isn’t being resolved by Cloudflare. Shopify is surfacing this message on mobile to our merchants. This is happening only on Android devices for embedded apps.

https://streamable.com/syllt5

2 Likes
3

I’m getting the same error when trying to login via desktop.

4

I cannot access my shopify store to even log in. The store is still up and running, I can still order, but this shows up on the logo area of the receipt. (checkout.shopify.com refused to connect.) I can access the app on my phone, it is working fine. I can’t access anything through my computer.

Can someone please help.

store is www.allsortsacres.ca

2 Likes
5

I am also getting this error.

1 Like
6

same for me

7

Hi @allsortsacres

Our developers are aware and actively investigating this. We are experiencing some downtime across a range of services. This should be updated very shortly in our status page here: https://www.shopifystatus.com.

I am going to mark this as the solution so that other merchants or partners experiencing this can see.

6 Likes
8

Hi everyone! We are experiencing some downtime across a range of services right now and our developers are actively investigating the cause. The status page should be updated shortly to reflect this and to allow you to follow along: https://www.shopifystatus.com.

I will be marking this reply as a solution so that other partners experiencing this know where to look for updates.

1 Like
9

Hi Shay,

Im glad I saw this because I was trying to figure out what is wrong with my website because I tried to login to work on my shopify store yet I sadly could not due to Error 1016.

Best Regards,

  • Hunter.
1 Like
10

I’m Also getting this error, iPhone and laptop

11

Same problem here.

12

I am experiencing the same issue. my website is down with Error 1016. hope we can reach a solution soon

13

Thanks for sharing, same issue…

14

I’m having a similar issue. My website still works but shopify won’t let me login to my account, it gives me an “Error 1016 Origin DNS error”.

15

I have the same problem

16

Hi @dabonzai

Our developers are aware and actively investigating this error. We are experiencing some downtime across a range of services. This should be updated very shortly in our status page here: https://www.shopifystatus.com.

I am going to mark this as the solution so that other merchants or partners experiencing this can see.

17

Mesmo problema, nem o site

18

Same here - glad I found this, as I was starting to panic - because I had NO IDEA where to even look to fix this myself. No website work for me right now! :wink:

19

I have the same problem :weary_face:

20

aqui voltou- valeeu