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Topic summary
Users are struggling to access Shopify’s advertised 24/7 live chat support, encountering navigation loops and broken contact pathways. The primary issue involves being redirected repeatedly through “Contact Shopify Support” → store selection → Help Center without reaching an actual chat interface.
Troubleshooting attempts:
- Clearing browser cache
- Trying different devices and browsers
- Following official support links
Workaround suggested: One user recommends messaging the Shopify bot at help.shopify.com/en and repeatedly stating the bot isn’t helping, which may trigger an option to connect with a live Support Advisor.
Additional complaints surfacing:
- Unexpected or excessive billing charges ($25-$500)
- Customers scammed by merchants using Shopify stores, unable to get refunds or support
- Trial users discovering lack of support access after setup
- General frustration with deteriorating customer service quality
Shopify staff responses focus on technical troubleshooting (browser compatibility, cache clearing, screen recordings) but don’t address the fundamental access problem. Multiple users express disappointment that a paid platform lacks accessible support, with some threatening to leave. The discussion remains unresolved regarding reliable support access.