Users are struggling to access Shopify’s advertised 24/7 live chat support, encountering navigation loops and broken contact pathways. The primary issue involves being redirected repeatedly through “Contact Shopify Support” → store selection → Help Center without reaching an actual chat interface.
Troubleshooting attempts:
Workaround suggested: One user recommends messaging the Shopify bot at help.shopify.com/en and repeatedly stating the bot isn’t helping, which may trigger an option to connect with a live Support Advisor.
Additional complaints surfacing:
Shopify staff responses focus on technical troubleshooting (browser compatibility, cache clearing, screen recordings) but don’t address the fundamental access problem. Multiple users express disappointment that a paid platform lacks accessible support, with some threatening to leave. The discussion remains unresolved regarding reliable support access.
Hello Don!
Sooo good to hear from you!
Here’s the details about my browser. As far as I know it’s up to date 
https://www.whatsmybrowser.org/b/YYOCZ
I have already cleared my cache yesterday when I was having issues. Unfortunately I still can’t find the 24/7 support chat.
Thank you for your time in advance - Look forward to hearing back from you!