Hi all,
We use 2checkout as a payment gateway because the country of the shop’s website doesn’t allow other options…
We have 2checkout integrated to the site, and it’s been used for awhile.. albeit with many shortcomings. For the longest time we had 2checkout’s famous issue where after a purchase was completed on the site, via 2checkout’s external payment platform, the only indication that a sale was made on the Shopify site was an abandoned cart notification. That was an issue, because obviously it’s not an abandoned cart, and because it did not register a successful sale either.
Now that we have that fixed, a successful sale online via 2checkout no longer produces an abandoned cart. We imagined that the payment would now reflect as a sale on Shopify’s dashboard.. but it doesn’t do that either. So now we don’t have any indication of a sale (or payment activity). What can be done to remedy this? I am at a loss here. Any help would be greatly appreciated.