Hello
We have an issue with our partner account as we are not able to login due to the Shopify 2FA not sending out a verification code.
It must be some sort of cooldown for the phonenumber becuase I had the same number for another account and was able to change the number and the verification code was sent instantly.
How can we disable the 2FA and set it up for auth app as backup?
We still have access to the phonenumber used for 2FA. It works fine.
Hello, @christianfg .
Thank you for reaching out and bringing this to our attention.
If you’re able to login to your account, then you can follow our guide on deactivating two-step authentication. However, if you’re unable to login due to the SMS verification, then it looks like we’ll need to access your account in order to resolve this issue. While we’re unable to provide account-specific support via the Shopify Community, we’d be happy to further assist you through live chats or authenticated emails. Simply visit the Shopify Help Center and select ‘Can’t log in to your Shopify account’ to move forward to the next steps. Once you’ve deactivated the two-step authentication, you can consider using an authenticator app for one of your accounts.
I noticed that you’re a new member of our Shopify Community! Once you’ve resolved the issue with the two-step authentication, I’d love to hear more about your experience so far and share some resources to help you get started!