Merchant reports a checkout drop-off: traffic and cart activity but zero completed purchases. Seeks help diagnosing the bottleneck.
Context: The merchant is trying to identify where the issue occurs in the purchase funnel—particularly at or after checkout—given that users reach checkout but do not complete payment. No error messages, screenshots, or additional diagnostics were provided.
Status: Open/unresolved. No solutions or next steps confirmed in the thread.
Key unknowns: Whether there are checkout errors, payment gateway issues, regional or method limitations, or other friction at the final step. No information on device types, geographies, or A/B tests was shared.
Hello guys, I hope you are doing well
Please help me to find the problem.
Yesterday i got 540 traffic to my store, 33 Added to cart, 22 Reached checkout but NO SALES
i use Facebook ads to get traffic to my store.
Just to mention i use only Shopify payment no Paypal.
can you please tell me where is the issue?
Regards,
Aranda