3rd party domain still redirects to Shopify

Technical Q&A

Topic summary

Migration from Shopify to a self-hosted site using the same domain (locapica.com), with Shopify kept as backup on a subdomain (2023.locapica.com).

  • DNS/setup steps: Domain removed from Shopify; 2023.locapica.com set as primary on Shopify. Root DNS now points to the new host via Cloudflare (CF). Subdomain 2023.locapica.com is a CNAME to shops.myshopify.com. (A record = maps domain to IP; CNAME = alias to another hostname.)

  • Main issue: locapica.com still redirects to 2023.locapica.com. WordPress admin is accessible on the new host without issue.

  • Attempts/observations: A Cloudflare community tool showed the hostname status changing from “Active” to “Liberated,” but the redirect persists. CF throws an error when trying to add an additional A record for the same subdomain. In normal sessions the frontend redirects, but in Incognito it points to the new host.

  • Current assessment/status: Behavior suggests the hostname/redirect may still be stuck on Shopify. No confirmed resolution yet; issue remains open.

Summarized with AI on January 9. AI used: gpt-5.
1

We used to run our store at locapica.com

Decision was made to set up new shop on self host, using the same domain.

Shopify store to be used as backup for a while.

I removed the domain from Domains settings and set up a subdomain as primary (2023.locapica.com)

Root DNS records point to self host (via Cloudflare) and the subdomain CNAME is set up to shops.myshopify.com
I cannot add an extra A record to your IP address for the same subdomain as CF throws error.

But my main issue is that locapica.com redirects to 2023.locapica.com

Not the same goes for the WP admin, which we can access without issues.

I am missing something.

2

Small update.

It looks like an old issue, that was supposed to be fixed, has reappeared.

The hostname looks like it’s stuck at Shopify.
I used the tool here and it did say the hostname was Active and then Liberated but still no joy.
What is even more frustrating is that the frontend redirects on normal sessions (even after clearing site data) but on Incognito windows it points to my new host…