Whenever I try to load my website in the browser I am facing a 403 forbidden error.
Please help me out with it.
Hi @Shivani3 ,
Thank you for reaching out to the Community! I’m happy to provide some assistance with accessing your shop, to ensure this gets resolved. To confirm I’m fully understanding, are you receiving this error when attempting to log into the Shopify admin or when viewing your online shop?
To ensure this is not related to a browser issue, I’d recommend attempting some local troubleshooting steps. For ease, I’ve gone ahead and listed these steps below for you to attempt to see if this helps to resolve:
- Clear your Cache and Cookies.
- Access the shop in an Incognito Tab.
- Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
- Try Another Device.
- Try accessing from the Shopify Mobile App.
- Try Restarting your device.
- Make sure your device is Up To Date.
If after attempting all of the steps outlined above, the issue persists, please Contact Us directly. This will allow our advisor team to take a closer look and ensure it’s resolved as quickly as possible.
Please let me know if you have any other questions or concerns.