Main issue: 403 Forbidden errors when accessing Shopify stores on custom domains, often tied to DNS misconfiguration or pending SSL issuance.
Shopify guidance: set A record for the root domain to 23.227.38.65 and CNAME for “www” to shops.myshopify.com; remove any extra A records. SSL can take up to 24 hours to issue; support can manually issue once records point correctly. Temporary workaround: set the .myshopify.com domain as primary.
Tools/support: verify DNS via gwhois.org and Shopify’s domain setup guide; real-time support available via chat, email, Twitter, and Messenger.
Outcomes: endaq.com resolved the issue after changing A to 23.227.38.65 and CNAME to shops.myshopify.com. Other domains (exodusafrica.co.uk, teddo-play.com, silagen.biz, queenstyle.co.za) still report 403s, including intermittent visibility and checkout failures.
Cloudflare: some see “403 Forbidden – Cloudflare,” and Shopify asked if Cloudflare is in use; issues likely from incorrect DNS or additional records. Government networks reported blocks until records were corrected.
Open items: confirmations requested on whether to wait 24 hours and if registrar changes help (no decision recorded). A report of robots.txt returning Forbidden remains unresolved.
Visuals: screenshots show example A and CNAME configurations central to the fixes.
Hi Katy,
Thanks for all the info, I have just checked everything and my servers are pointing to shopify but I have recently started to get this same error. Please could you check this for me? My website is: https://www.teddo-play.com.
Many thanks,
Keisha