5 days spent for the simple issue

Technical Q&A
1

Hi,

How would you feel if a simple issue wasn’t resolved after 5 days?

I requested the release of my domain from an inactive store, and your support team has already taken 5 days. I’m still being told to wait for an email.

Is this a joke? Is Shopify a joke? Is this what you call great customer support?

I’m very disappointed with the delay and lack of resolution. Please resolve this issue as soon as possible.

2

What is your domain name?

3

Hi Uzair,

I completely understand your frustration — 5 days is a long time to wait for something that should be straightforward. Domain transfer/release requests can sometimes get delayed due to verification processes on the backend, but that doesn’t make the wait any less frustrating, especially when you’re getting generic “wait for an email” responses.

A few things that might help speed this up:

  1. Escalate via live chat or callback — If you haven’t already, try reaching Shopify Support through live chat rather than email. Chat agents can sometimes escalate tickets more quickly.
    1. Ask for a ticket/case number — Make sure you have a reference number so you can follow up and track progress.
      1. Provide your domain name — As @August_Turner mentioned, sharing your domain name in this thread might help community members or Shopify staff here identify the issue faster.
    3. Hopefully this gets resolved for you very soon. Hang in there!