I keep getting the 500 error when trying to install an app. I’ve tried different browsers, clearing cache and cookies, I’ve tried the Android app as well. This started last night and I’m not sure why.
Topic summary
Users are experiencing 500 errors when attempting to install apps from the Shopify app store. The issue persists across multiple browsers, devices (including Android app), and after clearing cache/cookies.
Root Cause Identified:
- The problem appears linked to Shopify Marketplace Connect (eBay integration)
- One user resolved the error by uninstalling Marketplace Connect
Current Status:
- Issue remains unresolved for some users
- Another user seeks clarification on whether they need to uninstall a different app to proceed
Official Response:
- Shopify Marketplace Connect support has offered direct assistance via email (marketplace-connect@shopify.com) or chat support for users still experiencing installation problems
I started getting the issue last night when trying the marketplace connect ebay integration. I’ve uninstalled that right now and it seems to work.
I’m getting this error attempting to install Shopify Marketplace Connect. Based on your fix, do I have to uninstall something else to fix this?
thanks
Hi,
Joy V here from Shopify Marketplace Connect support. If you are still having issues installing the Shopify Marketplace Connect app, feel free to contact us directly via email at marketplace-connect@shopify.com or via chat by clicking the Need Help button that appears on the lower-right portion while browsing through our support articles.