There was a $633 sale on Wednesday, Feb 19, and the order details look completely normal. However, the $633 has not shown up in the payout. It’s been five days. Can someone help me understand what’s going on?
Topic summary
A merchant is experiencing a payment issue where a $633 sale from February 19th has not appeared in their payouts despite the order showing as fulfilled. This is occurring five days after the transaction.
Troubleshooting attempted:
- Payment capture is confirmed to be set to automatic in store settings
- The store has been operational since June 2024 without previous payment issues
- Order details appear normal with no obvious errors
Suggested checks:
- Verify payment capture settings (automatic vs. manual) in Settings > Payments
- Confirm bank account information is entered correctly for transfers
The issue remains unresolved, with the merchant seeking further explanation for this first-time occurrence.
1 Like
Hi @Holland2828
Did you set up capture your payment automatically or manually from your store admin > Settings > Payments?
If you set it up manually, you must click Capture on each order. If you have already set it up Automatically, then please check if you enter your payment information correctly so money can transfer to your bank.
Yes, payments are set to automatic. We’ve been using Shopify since June of 2024, and this is the first time this has happened. I’m at a loss.