Hi, Shopify POS team!
Recently, I tried to use a scanner that is connected to the Shopify POS app in the Bluetooth HID mode. It is working. I also enabled the HID support in the Shopify POS app. But seems it has a bug with the HID mode.
The description of the bug
The bug is about the data input. From the start of a new order, the scanner is working well with the POS app. However, after using the search bar, it fails. And there are 3 ways to work around the issue.
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Use the clear button to clear the order.
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Complete the current order. When you start a new order, it works as long as you do not use the search bar.
-
Restart the POS app
The bug seems like the data input handler is still connected to the search bar after using it. It does not get back to the POS cart afterwards.
I recorded it, you can check it from this Google drive link
The system spec
- Machine: OnePlus Pad 2
- OS: Android/OxygenOS, latest.
- Scanner: Tera 8100
- Connection Mode: Bluetooth HID
If there is any quickfix or workaround, please let me know. Much appreciated!
Also looking forward to any feedbacks! Thank you in advance!