A bug in Partners Dashboard

Shopify Discussion

Topic summary

A Shopify partner running apps since 2017 reported a revenue tracking bug in the Partners Dashboard that began in early March. Their app, which has been active since 2022 with consistent daily ad spending and hundreds of new users, showed $0 revenue despite previously generating over $1,000/day. The partner emphasized this was impossible given their ongoing operations and user acquisition.

Support struggled to recognize this as a dashboard reporting bug rather than an actual revenue issue. The partner sought direct contact with the Partners Dashboard development team.

Resolution: The issue resolved itself on March 3rd without intervention. A screenshot was included showing the revenue discrepancy.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

Hi everyone.

We are a Shopify partner with several apps running this business since 2017.

We’ve been experiencing this revenue bug on the partners dash in our apps since March has began.

We’ve been running this specific app in the screenshot below since 2022 and have been going heavy in ads every day.

We’re acquiring hundreds of new users every day and since 2022 and because of that, there has been no day with $0 revenue.

There is zero chance that the revenue has just dropped from over $1k / day to literally zero.

I spoke to support and unfortunately they’re having a hard time understanding that this is a bug on the partners dashboard where revenue isn’t being reported.

Is anyone from the Partners dash developer team on these forums?

Thank you very much.

Yas

Screenshot:

SCR-20250302-qqyg.png
SCR-20250302-qqyg.png1018×1210 82 KB

2

Solved on its own on March 3rd.