A line break in your customer email confirmation text?

Store Design

Topic summary

Ensuring readable line breaks in customer confirmation emails where the preview shows no breaks while the HTML email does. The issue stems from HTML collapsing whitespace, so typing spaces or newlines in the editor won’t create visible breaks.

Solution: insert the HTML line break tag
wherever a new line is needed. This makes the line breaks render correctly in the final email and in preview after adding the tags.

Example used: “Hallo Jan,
we maken je bestelling…”.

Outcome: The change worked for the requester, confirming
solves the formatting issue. One illustrative screenshot was shared; no further actions needed. Status: resolved.

Summarized with AI on December 29. AI used: gpt-5.
1

Hi there,

How can I ensure that my customer confirmation emails include proper line breaks and paragraphs for clarity and readability, especially when the preview text doesn’t display line breaks but the email text (HTML) does?

screenshot example
screenshot example1798×480 106 KB

2

Hey @Steven1Groot ,

HTML doesn’t recognize spaces as line breaks, you can type them, but the final output doesn’t recognize it. You need to use
instead.

So wherever you need a line break just add

in the HTML, and then preview.

E.g.

Hallo Jan,
we maken je bestelling…

1 Like
3

That was fast and very helpful! It worked! Thank you @ThePrimeWeb