A lot of payments failed using Shopify Payments gateway

Payments + Shipping & Fulfilment

Topic summary

High rate of failed payments when using Shopify Payments, with approximately 15–20% of orders declining. Store averages ~30 sales/day, sells local products from stock (not dropshipping).

Context: Previously banned by Stripe because the products were not supported; currently processing via Shopify Payments. Merchant is based in France.

Evidence: Multiple screenshots attached showing abandoned checkouts and failure messages, indicating frequent transaction declines.

Product category: Dietary supplements (described as legal).

Key questions raised:

  • Is a 15–20% payment failure rate common with Shopify Payments?
  • Would Stripe handle these transactions better (despite past ban for unsupported products)?

Recent update: Clarification that the products are dietary supplements.

Outcome/status: No responses or decisions recorded. The thread remains open, with the causes of the high decline rate and potential remedies unresolved.

Summarized with AI on January 30. AI used: gpt-5.
1

Hello,

I’m a french ecom guy. I started a business running pretty good so far.

I’m currently having around 30 sales a day (i’m not running dropshipping, only local products with stock)

i have noticed since i’m using shopify payments with this store (because, actually, i’ve been banned by Stripe because my products are not supported) that i’m having a lot of payments failed (around 15% to 20% of all orders).

I wanted to know if it’s a common rate, or if Stripe really does it better …

→ just a few pictures of what i see daily in abandonned checkouts

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thank you for helping

2

just wanted to add that i’m selling dietary supplements (completely legal stuff)