A refund after the cancellation

Shopify Discussion
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1

  1. I do not know how to get a refund after the cancellation process. Will I be automatically refunded when I cancel?

    Please advise.

    Thanks!

2

Hi there, @Sayaka_1 !

I’m happy to help.

Can you confirm that you are inquiring about cancelling your Shopify subscription? If so, Shopify does not offer refunds as per our Terms of Service, so you will not automatically receive a refund if you cancel your subscription. However, depending on how far along into your monthly subscription you are, we may be able to make an exception. Please get in touch with us through the Help Center and we will review your request. I can’t make any guarantees, but it’s definitely worth a shot!

If you’re inquiring about something else, please let me know and I can take a look into it.

Feel free to let me know if you have more questions!

3

@Greta_3
Not a subscription. It is an individual order. Can I process a refund?

4

Hi, @Sayaka_1 !

Thanks for getting back to me. Can you confirm whether you’re a customer that placed an order on a store and you’re looking for a refund, or if you’re a Shopify merchant looking to process a refund for a customer? I just want to make sure we’re on the same page so I can provide you with the best information!

I look forward to helping you further.

5

@Greta_3
It’s a refund process done by the Merchant, I found a way to get the refund from KOMOJU and it’s been resolved! Thank you very much!

6

Hi, @Sayaka_1 ! I’m so glad to hear your issue was resolved. Feel free to post again if you have any other questions. Take care!