I have added a muti-collection sections with single collection of new arrivals which is showing up in desktop view but when I surf the website through mobile it isn’t displaying. Why is this happening?
Link to the website: Nirmal Online
Topic summary
A user is experiencing an issue where multi-collection sections display correctly on desktop but fail to appear on mobile devices. This affects two pages:
Affected Areas:
- Homepage: “New Arrivals” collection section positioned below the slideshow banner
- Product Page: “TRENDS-CAPE” collection section below related products
The user provided screenshots demonstrating the discrepancy between desktop (where sections are visible) and mobile views (where sections are missing).
Current Status:
A PageFly support representative responded but could not initially locate the problematic section. They requested additional images showing the differences between desktop and mobile views to better diagnose the issue.
The discussion remains ongoing with troubleshooting in progress. No solution has been identified yet.
This is Noah from PageFly - Shopify Page Builder App
Hi I want help you , I have check but I don’t see the section you are talking about. Can you provide more images of the difference between desktop and mobile?
Thank yo so much
Best regards,
Noah | PageFly
Hello there! Whenever I add the Multi-collection section to my store It displays on the website in desktop view but not in mobile view. I have added multi-collections on 2 pages:
HomePage: Multi-collection section with single collection New Arrivals below slideshow banner: https://nirmalonline.com/
Desktop View:
Mobile View: New Arrivals section not displaying below slideshow banner:
Product Page: Multi-collection section (TRENDS-CAPE) below the related products section: https://nirmalonline.com/products/front-buttoned-farshi-ensemble
Desktop View:
Mobile view:
