A merchant received an order marked as low-risk with payment successfully captured via Shop Pay using Visa. However, the customer claims the credit card used was previously cancelled and replaced, requesting to update the payment method.
Key concerns:
The discussion remains open with no resolution provided yet. The merchant is seeking guidance on handling this situation where payment authorization succeeded despite the card allegedly being inactive.
I just received an order, low risk, payment captured by visa through shop pay. However, the customer contacted me saying she needed to provide a different credit card, that the one that populated through had been cancelled and replaced.
Why would her number have been accepted and how can I change the payment method now? If it is added to my next payout, will it be charged back later?