Is there any solution coming for the abandon cart bots? I’m getting hundreds of new profiles created every day.
This is costing us real money with Klaviyo. It’s costing hours of time cleaning up email lists. We can no longer send abandon cart follow-up emails because 99% of them are bots.
What is the fix?
Outside of list cleaning, these solutions do not work.
CAPTCHA does nothing because they’re going straight to the checkout, not through forms. The bots are not using disposable emails, they’re using major domains. Disabling guest checkout would surely tank conversions. And as far as I am aware, there is no such setting as “Customers must verify email”.
Was this response written by a bot? That would be ironic.
Hi there @Riftgate firstly I’m sorry for the issues you are facing right now, I can only imagine how frustrating it’s been for you. My suggestion would be to use some location blocker apps to prevent orders being placed from the particular areas where the bots seem to be more recurrent.
I’ve had the same thing and found a solution that works so far so good. All were coming from the different names and email address but all had the same shipping address. So whatever state, or province it is from untick that option in your shipping overnight (or at a time you feel it won’t be a hindrance to people from that state/province) The bots next attempt will come through, but with failed shipping. It goes silent for two or three days, then they attempt again and fail. After that they haven’t tried my store anymore. Worth a try. I seem to have got rid of them for several weeks and if they try again I shall do the same.
Only thing that happens for real customers is that they get to checkout and find there is no shipping option for them, a little icon keeps spinning around. But if they’re true customers they’ll likely try again. In the morning when you get up just retick that state/province as available for shipping and all good. Good luck and hope you have luck sorting it out too.
Thanks for the tip. I’m getting desperate enough I’ll give this a shot.
Cheers. Good luck and hope it works for you. Just to mention the bots just did start again for me today, so I’ve turned off that shipping option again for a few hours. Hope it works for you.
