Abandon cart notification sent even when customer received their order confimation

A few of our customers mentioned that they received an abandoned checkout alert when they had already purchased and received an order confirmation of the cart.

I checked if there was anything wrong with the notification section, but so far no clue found.

Is there any solution to this situation?

Thank you!

We recently received the same complaint. A customer placed an order and received an abandoned cart email the following day. Have you received any information about this issue?